ENTEK Extruders announced today that it has expanded its customer support department. The company has hired Ms. Darla Bulmer to lead the growing department.
Customer support duties have been handled by ENTEK’s sales, manufacturing and engineering personnel in the past, and that will continue to some degree, according to Linda Campbell, ENTEK’s Vice President of Sales. But the purpose of enlarging the Customer Support Department was three-fold; 1) it will provide customers with even better support from a larger team of dedicated customer service professionals, 2) it will give the salespeople more time to focus on customers, and 3) it will allow ENTEK to expand the support and services offered to its customers.
“ENTEK has been providing its twin-screw extruders to the industry for over 20 years, and our fleet of machines around the world continues to grow,” said Linda Campbell. “Customer support has always been our top priority and the structure of this department is designed to provide even better service to our valued customers.”
Darla Bulmer comes to ENTEK from General Motors, where she worked the past six years in global service positions. Prior to that she worked for Hewlett-Packard as a Sr. Technical Lead. She has a strong background in leading teams by establishing processes and procedures that proactively support customer needs. Darla will lead ENTEK’s Customer Support Department and report to Linda Campbell in her new position.
In addition to Darla Bulmer, ENTEK’s Customer Support Department includes Matt Ramsdell and Toby Daugherty. Matt is a 24-year ENTEK veteran with a background in electrical and controls engineering who has been leading customer support in recent years. Toby recently joined the Customer Support Department after four years of experience with the assembly group at ENTEK, where he has assisted numerous customers with his mechanical knowledge.